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Safety
Some items in the accessories section are not
tested to toy safety standards but are fancy dress goods. They
should not be purchased for children under 36 months. Care should
be taken if purchased for children aged between 3 and 5 years.
All items we consider to be reasonably safe when used in the correct
fashion.
Privacy Policy
We are committed to protecting your privacy. We
only use the information we collect about you to process your orders
and keep you up to date of new products and special promotions.
We do not sell, trade or rent your personal information to others.
We follow strict security procedures in the storage and disclosure
of information that you have given us. Our security procedures
mean that we may occasionally request proof of identity before
we are able to disclose sensitive information to you.
Delivery
Promise
All orders are normally despatched to the delivery
address that you supply within 21 days of receipt. If an item is
temporarily unavailable for any reason or has a longer lead time,
then you will be notified of the revised despatch date and given
the opportunity to cancel your order. Your credit card will be
debited prior to despatch of your order.
Supply of Goods
Due to the nature of our product range we are unable
to guarantee the availability of products. If an item is no longer
available, then you will be notified and given the opportunity
to choose an alternative item or cancel your order. We reserve
the right to change colours and fabrics at our discretion.
Pricing
The price you pay is the price shown in the checkout
section of our website at the time you place your order. If an
error in pricing occurs, we will inform you as soon as possible
and give you the option to reconfirm your order at the correct
price or cancel it. If you cancel and you have already paid for
the goods, you will receive a full refund.
Returns
We accept the return of all items only if they are
returned within 14 days and in their original packaging and condition.
Under these circumstances we will issue a full refund for the price
you paid for the item (less delivery charge.) You will be responsible
for the cost of the postage to return the goods. This does not
affect your statutory rights.
Refunds will
only be given after the returned item has been received and inspected.
It is recommended that you use registered post or recorded delivery
when returning goods.
Cancellation
All cancellations must be in writing and e-mailed
to sales@completeknight.co.uk or
faxed to UK 01274 599697.
Contacting
Us
If you need to contact us, write to: 46 Finsbury
Drive, Wrose, Bradford, West Yorkshire BD2 1QA or telephone: 01274 599697 .
Errors & Omissions
Complete Knight cannot be held responsible for any
errors or omissions contained within the website.
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